Shipping

Question – Why is your postage charge higher than some other online shops?

Our flat rate charge to $7.50. This has been necessary to help compensate for the SEVEN separate increases in Australia Post prices since we started operating.

We prefer to keep the prices on our scrapping goods as low as possible, and to charge a reasonable contribution to postage than to raise our prices across the board. We offer the very best in customer service, with multiple payment methods and the fastest possible shipping – on the day we receive your payment if humanly possible, which we hope count for something!  Unlike many other online shops we do not insist on a minimum order value, so if you just need a couple of small items, that’s fine with us!

To give an example of the costs we incur in sending your parcels, here is a table showing the actual postage cost for typical parcels being sent to capital cities. The vast majority of our parcels fall into one of these two weight brackets, and we cannot often use (cheaper) satchels due to the 12x12 size factor.

DESTINATION	500g – 1kg	1kg – 2kg
Sydney metro	7.20	7.20
Brisbane	9.75	10.45
Melbourne	9.75	10.45
Hobart	10.95	12.85
Adelaide	10.05	11.05
Perth	11.50	13.95
Darwin	11.95	14.85

Keep in mind costs to locations outside capital cities are even higher, and these charges do not take our packing material costs into consideration. In some cases, depending on the size and shape of parcels, cubic charges are applied by Australia Post, which again increases costs.

We hope you’ll agree that $7.50 sounds a lot more reasonable given the facts! 

Please be assured that if your order is very small and or/light, and is able to be sent in a satchel or envelope, you will be charged the minimum postage charge of $5.40 (or the prevailing satchel price)  Your amended invoice total will be sent to you by email during order processing. If you have already paid we offer a store credit or refund to your account

We thank you for your understanding,

Michelle and the team at ScrapFrames

Scrapbooking materials from "The Stash":
Flat Rate Shipping:
Most orders will be posted for a flat charge of $7.50 anywhere within Australia. If your order is very small and or/light, and is able to be sent in a satchel or envelope, you will be charged the minimum postage charge of $5.40  Your amended invoice total will be sent to you by email during order processing.  If you have already paid we offer a store credit or refund to your account.

Orders containing heavy and/or bulky items: Orders containing items such as albums, heavy tools and storage  products are excluded from Flat Rate Shipping, and will be charged the actual postage cost, this is unfortunately necessary due to the recent postage increases and the cubing rule applied by Australia Post.  A revised total will be emailed to you during order processing.

Orders including a ScrapFrame:
If you are ordering a ScrapFrame, items from “The Stash” will be sent for no additional cost, the ScrapFrame postage charge for your location will apply.

ScrapFrames frames:
ScrapFrames are posted to you ready for the insertion of your page, complete with glass. We securely pad your frame and pack carefully to minimise the risk of glass breakage, with protective corners, corrugated cardboard and FRAGILE markings. Your delivery cost by registered post includes insurance for up to $100 value, should Australia Post let us down! You might also notice that we reuse and recycle packing materials wherever possible. This achieves two purposes - both reducing our negative impact on the environment, and minimising delivery costs to you. If you are located in Sydney, you are more than welcome to collect your completed ScrapFrame, just contact us to arrange a suitable time.
Delivery Charges vary by State/Postcode, and are as follows for a ScrapFrame frame:

New South Wales	$13.00
Queensland	$16.00
Victoria	$16.00
Tasmania	$20.00
South Australia	$18.00
Northern Territory	$20.00
Western Australia	$20.00